1. Information we may process
- Contact details and the content of messages you send by email, telephone or WhatsApp.
- Technical records that hosting and security systems may generate, such as IP address, browser information, timestamps and requested pages.
- For authorized partner-portal users: account identifiers, authentication records and business information created through portal activities.
2. Contact form
The public contact form prepares a message in your own email application. The form itself does not submit or store the message on the Cellex website server. Your email provider processes the message when you choose to send it.
3. Purposes and legal grounds
- Responding to enquiries and taking requested pre-contractual steps.
- Operating, securing and improving the website and protected portal.
- Managing authorized business relationships and meeting legal or regulatory obligations.
- Relying on consent where applicable; consent may be withdrawn without affecting earlier lawful processing.
4. Cookies and external services
The public website currently uses no advertising or behavioral-tracking cookies. The protected partner portal uses strictly necessary, secure session cookies for authentication. Product images may be delivered by Shopify’s content-delivery network. If you choose WhatsApp or another external link, that provider applies its own privacy terms.
5. Sharing and international processing
Information may be handled by contracted hosting, email, authentication, security and business-service providers, or disclosed where required by law. Because Cellex works internationally and some providers operate globally, information may be processed outside your country. Appropriate legal and security measures will be used where required.
6. Retention and security
We retain information only for as long as reasonably needed for the stated purpose, contractual administration, security and applicable legal obligations. Cellex uses proportionate organizational and technical measures, but no internet transmission or storage system can be guaranteed completely secure.
7. Your choices and rights
Depending on applicable law, you may request access, correction, deletion, restriction, portability or object to certain processing. You may also withdraw consent where processing relies on it. We may need limited information to verify a request. Contact info@cellexco.com.
8. Children and policy updates
This business and medical-information website is not directed to children. We may update this policy when services, technology or legal requirements change; the date above identifies the current version.